Would you describe product operations as a support function? Or does that trigger thoughts of cost centres and subordination? Clare Hawthorne argues the term ‘support’ undersells the importance of the product operations function.

On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Clare Hawthorne to look back at the last few years of product operations development to uncover the pitfalls and trends to futureproof the function.

Key talking points from episode 10:

  • Is product ops a support function?
  • The true goal of product operations
  • Finding a compelling argument for product ops
  • Measuring product operations
  • What does the future of product ops look like?

About our guest, Clare Hawthorne

Clare Hawthorne, Senior Director of Engineering & Product Operations at Oscar Health, is a technology leader with a passion for optimizing engineering and product teams. Her super power is "run state" – she gets out of bed each morning with the goal of paving the road to make products and software easier to ship.

Clare is also a keynote speaker at the upcoming Product Operations Summit in New York. Join her at the summit.  

Connect with Clare on LinkedIn.

About our hosts, Graham and Antonia

Graham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.

Connect with Graham on LinkedIn.

Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes. 

Connect with Antonia on LinkedIn.

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Fancy joining Clare in NYC?