Product Ops portal

Product Operations
PLA Product Ops portal

Welcome to your hub for all things Product Operations, designed to be the go-to place to get your learnings on this emerging function.

Product Ops is becoming the backbone of product-led growth within organizations, but there’s still so much to be learnt and shared in this space.

So if you’re looking for inspiration, insights and more, right here is the place you need to be. Watch this space for more to come.


Learnings in Product Ops 🤓

Product operations is about incentivizing glue work
At the POPs Summit, I hosted a panel on the “Pillars of Product Operations.” This article outlines the discussion from that panel. We make the case for the value of this “glue” work, why aligning incentives with the prod ops team is key, and what limits there are to the team taking it on.
Product ops is creative destruction
When I first started as the head of product operations for Cognizant we realized that there were processes that shouldn’t be done anymore. In this article, we’ll talk about why we have processes, how to kill (or modify) one, and finally how we avoid creating bad processes in the first place.
Product Ops is here - what next?
When Product Operations as a field came along, I finally felt heard. For me, it was a sign that companies in Europe were finally realizing just how important product was to their success. And while I think we’re moving in the right direction, there is still a struggle.
Breaking down the product ops fundamentals
Product ops is a function aimed to help product teams achieve better outcomes. Here, we’re going to break down the fundamentals of the function, unpacking the key responsibilities, pillars of the role, and the key aspects an org needs to focus on when building a product ops team.
Product Operations: From zero to one
If you’re exploring the practice of Product Ops for the first time, read on to hear from someone who’s walked in your shoes. We’re making bets and adjusting as we go. At the end of the day, it’s an experiment but it might be helpful for others who are struggling to get started.
Teach your team by making learning look more like working
In this piece, we will talk about how to build a comprehensive feedback program to help all product people be the best they can be. These are methods I’ve found to be useful over the last 20 years of product management leadership across large and small companies.
525,600 minutes, how do you measure a year in Prod Ops?
With building a role from the ground up, it’s natural to take a moment and reflect on a year of new construction. Of course it’s obviously a work in progress. But nevertheless, there are some noticeable patterns in the construction.
Making the leap from product manager to product ops, with Kevin Sakamoto
Dollar Shave Club’s Kevin Sakamoto explores his transition from PM to product ops, the similarities & differences between the roles, and top tips for those thinking of making the leap. Here, we’ve got some of the key highlights from the Q&A.
The four types of product operations roles you’ll encounter
Creating a general statement that containerizes POPs undersells the role at best, or falsely describes it at worst. Instead, I propose the following four POPs archetypes as a starting point for employers and prospective applicants to better understand the role.
Learnings from launching product ops: Q&A with Gerisha Nadaraju
Launching product ops comes with a fair share of questions. Here, Gerisha Nadaraju, former Product Ops Lead and current Head of Biz Ops at Dojo, has got the answers you need.
Top 3 mistakes companies make with OKRs - and how we overcame them
When applied correctly, OKRs can be a valuable tool to empower your team to do their best work. I want to share with you the top three reasons why the OKR framework was failing us, and how we overcame those failures to help us balance alignment and autonomy.
The 5 W’s of Product Operations
As with most operations roles, product ops is primarily a support function that assists the product team but it is beginning to emerge as a vital piece of the product-led puzzle.
5 Takeaways from the Product Operations Summit
Over 1,500 of you attended the very first Product Operations Summit, and it became very clear that it’s an incredibly exciting time to be in the rapidly growing function. We’ve narrowed down a jam-packed day of insights into 5 bitesize takeaways.
The power of education in Product
We spoke with Duolingo’s Senior Product Ops Manager, Justin Goff, before his session at the Product Operations Summit, to talk about his career in both education and product.


Join your fellow POPs online 🗣️

Head over to the Slack community, join the #product-ops channel, and get connected to POPs from all over the world, all sorts of industries, and all levels of seniority.

Join the PLA Slack community | Product-Led Alliance
Join 3,000+ of the world’s top product-led leaders in the Product-Led Alliance Slack community.


The Product Ops Podcast 🎙

Tune into POP and immerse yourself in everything from product planning and OKR setting to career progression and hiring processes - and more.

The Product Ops Podcast | Product-Led Alliance
Each week, the Product Ops Podcast (POP) will bring you unique perspectives and actionable insights from people working in this emerging, exciting, and pivotal function.



Reports 📂

In the inaugural report if its kind, we set the standards and defining features of the ever-evolving Product Ops role.

The State of Product Operations Report
The State of Product Ops (POPs) report has dropped and in it, we’ve taken a deep-dive into this emerging function. From exploring its definitions to establishing what the future holds for the role, this report’s full of all the insights and info you need.


It's rewind time 🎥


Wanna learn from Product Ops pros at orgs like Duolingo, PatFit, GitHub, HubSpot, Uber, Google, and more? Grab yourself a membership plan and catch-up on Vol. 1 and 2 of the Product Operations Summit. 👇

Product Operations Summit, February 2021 | OnDemand
Power Product Excellence
Product Operations Summit
Join the most important meeting of senior product leaders committed to delivering value to both users and the business.\u000D\u000A\u000D\u000AThis event will assemble leaders from the world’s largest companies and most exciting startups to share best practice in building and delivering the best pos…

Once you're in, you'll unlock access to OnDemand presentations on topics like:

  • Using data to inform product delivery
  • Designing scalable web applications
  • How to power up your organization with Product Ops
  • The pillars of Product Ops.

Plus templates, frameworks, lots more footage, and exclusive content.